Refund Policy
Exchanges / Refunds / Replacements
In accordance with European Directive 2023/2673, any consumer residing in the European Union has a 14-day right of withdrawal from the date of receipt of their order, without having to give a reason or incur costs other than those provided by law.
How to exercise your right of withdrawal?
You can exercise your right of withdrawal via our dedicated electronic form, accessible directly from our shop without needing to log in:
Exercise my right of withdrawal
After validating your request, you will receive an email confirmation as soon as possible.
Information to provide with your request:
Your first and last name
Your order number
Description of the item(s) concerned
Effects of withdrawal: In the event of withdrawal, we will refund all
payments received, including initial delivery costs (excluding additional costs if you chose a delivery method other than the standard one), within 14 days of receiving your request.
Note: Certain products may be excluded from the right of withdrawal (customized products, downloaded digital content, sealed products for hygiene reasons). Consult legal counsel to verify applicable exemptions for your catalog.
If you are within the 30-day return period, we offer 3 options:
1. Exchange your item for a different size / color.
Exchanges are only available for the size and/or color of the same style. Exchanging for a different product is strictly not permitted. We recommend returning your original item for a refund and then placing a new order for the desired product.
2. Refund details and vouchers
By default, the refund method is store credit.
If you wish to receive a refund to the payment method used for your purchase, you must notify us on the return form, and a 15% inspection, warehouse, and processing fee will apply.
Orders that are exchanged or items returned/exchanged due to manufacturer defect do not incur these restocking fees. Fees will be applied to the original order, and the balance will be refunded.
Only the final price paid (after any discount) will be refunded.
Discount codes or vouchers cannot be reissued and are non-refundable.
3. Replacement of a wrong or defective item
We are very sorry! Please send us an email to fourchettebebe@gmail.com
with the following details:
- Your order number
- Description of the problem (e.g., wrong/defective item)
- A photo or video
How long does it take to get a refund?
Generally, refunds can take up to two weeks to process. All refunds must be verified for authenticity and must be submitted to our accounting department for processing.
How to return an item?
- Each return request must be accompanied by a return form.
- Please fill out this form as accurately as possible and send your item along with this form to the return address we will provide you by email.
- For any questions or concerns, please email us at
Late or missing refunds:
- Check your bank account
- Contact your bank
- Processing time typically takes 3 to 5 business days
If you have done all of this and still have not received your refund, please contact us at fourchettebebe@gmail.com
Delivery:
The customer is responsible for paying their own shipping costs for returning an item. If you receive store credit, it will correspond to the amount you paid. If you have requested a refund, you will receive exactly what you paid for the product minus any restocking fees.
If you wish to exchange: depending on your country of origin, your exchanged item may take 2 to 7 weeks to reach you.
Warning:
If you are shipping items over 50€ in value, we strongly suggest returning the product to us with a tracking number.